Use the right subject line so we route your email faster.
💳
Billing & Refunds
Subscription charges, refund requests, payment failures.
Subject: Refund Request – [Order ID]
🔐
Account Access
Can't log in, lost access, want to delete your account.
Subject: Account Help – [your email]
🐛
Bug Reports
App crashes, features not working, data sync issues.
Subject: Bug Report – [feature name]
🗂️
Data Requests
Request a copy of your data. Account deletion is done directly in-app via Profile → Delete Account.
Subject: Data Access Request
💡
Feature Requests
Ideas to make GritIQ better for your study routine.
Subject: Feature Idea – [brief title]
🌐
Website: gritiq.in
Visit our website for app info and updates.
How do I cancel my GritIQ Premium subscription?
How do I request a refund?
If you purchased via Google Play, request it directly through Google: Play Store → your order → "Report a problem." Google controls refunds for Play Store purchases. If you need help with an issue we can confirm on our end, email
support.gritiq@gmail.com with subject "Refund Request – [Google Play Order ID]". See our
Refund Policy for full details.
How do I delete my account and data?
Go to Profile → Delete Account inside the app, then type DELETE to confirm. This is a hard delete — it's processed immediately and permanently removes your account, planner uploads, study data, AI chat history, and tasks. No email request is needed. If you can't access the app, email
support.gritiq@gmail.com and we'll assist.
Where can I find GritIQ's legal documents?
Is GritIQ available on iOS?
GritIQ is currently available on Android only. We're working on expanding to more platforms.
🏛️ Grievance Officer (IT Rules 2011)
For formal grievances under the Information Technology Act, 2000 and IT (Intermediary Guidelines) Rules, 2011:
Grievance Officer, GritIQ
Email: support.gritiq@gmail.com
Website: https://gritiq.in
We will acknowledge your grievance within 24 hours and resolve it within 30 days.